PARTS MANAGER - METRO LEXUS

Metro Lexus
Cleveland, Ohio

Last Day to Apply: August 31, 2017

METRO LEXUS needs an experienced automotive Parts Manager to join and lead our Parts team. This is a management level role so we are looking for someone with at least 5-8 years of automotive Parts Manager experience. This person must be a team player and have the dealership’s best interest in mind.

Responsibilities:

Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels and monitors the performance of all parts department staff.
Meet and assist the customer in a courteous and professional manner providing them with the information they need.
Supervises stock order procedures.
Ensure that incoming inventory is stocked in the correct location.
Maintain a balanced inventory consistent with the requirements of the defined areas.
Accurately price parts and accessories using the proper pricing source and keep the computer system up to date.
Ensure that all employees follow their assigned work schedules.
Enforce safety requirements.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

JOB SUMMARY

The Manager, Parts Department under the leadership of the GM will support the process to satisfy customer demands for Lexus and other vehicles by providing parts and services to customers that will exceed their expectations. The Manager will 1) operate a profitable, state-of-the art parts department to supply parts to the Service Department, the Body Shop, and outside customers, 2) develop and maintain excellent business relations with customers, and 3) ensure that associates work productively and safely. The Manager also will take action to enhance cross-functional coordination, expand internal communications, and develop the parts department associates at KW #1.

Essential Responsibilities

(Include the following. Other duties may be assigned.)

Authority

(Interpret programs into operational plans; schedule and deploy resources.)

1. Lead, motivate, reward, and develop parts department associates.

2. Work closely with management and other departments to ensure harmonious and productive operations and maximize the success of KW #1. Provide management with forecasts and operating data.

3. Manage a profitable, safe, and efficient state-of-the-art parts department. Develop, update, and monitor operating policies and procedures to ensure smooth and efficient operations. Develop plans to increase revenue. Track labor costs; minimize overtime. Ensure associates work productively.

4. Order parts and accessories from Lexus and approved after-market suppliers.

· Locate parts and accessories; secure the best price; ensure proper quality.

· Place parts in inventory; enter into database; and monitor inventory levels.

· Verify payables and receivables; coordinate payments with Office Manager.

· Conduct periodic audits to verify number and value of parts on hand.

5. Coordinate wholesale account activities (order, receive, bill, and ship).

6. Monitor sales activities.

7. Oversee parts delivery operations.

8. Provide exceptional service to customers. Ensure associates solve customer problems. Personally handle major problems. Track customer satisfaction.

9. Ensure that associates wear appropriate personal protective equipment (PPE).

10. Conduct periodic safety inspections. Reinforce safety training. Emphasize: First Aid/CPR; Fire Prevention; Preventing Slips and Falls, Proper Bending and Lifting, “Right to Know;” and Use of PPE.

11. Fully coordinate and communicate actions within KW #1.

Critical Competencies

(For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.)

1. Demonstrate leadership, team building, planning, and coordinating skills.

2. Demonstrate knowledge of state-of-the-art parts management practices and techniques.

3. Demonstrate the ability to deal courteously and effectively with diverse customers regardless of their age, race, color, sex, religion, national origin, handicap, dress, or demeanor and provide exceptional customer service.

4. Demonstrate knowledge of current EPA, OSHA, and Texas health and safety laws and regulations.

5. Is able to read, understand, and explain Material Safety Data Sheets for products used in processing.

6. Is able to promote, coordinate, and support change.

7. Is able to communicate effectively – orally and in writing.

8. Understand Lexus and KW #1 profitability and productivity measurements.

Key Measures

(The following measurement methods are intended to provide the jobholder with a sound basis for assessing the performance of the jobholder in this position.)

Performance Achievement

· Percent of Self-Development Tasks achieved.

Productivity

Gross profit (Monthly and YTD).

1. Gross revenue (Monthly and YTD).

2. Internal quality control scores for processing and quality.

3. Variable cost versus budget (Monthly and YTD).

4. Number of accidents recorded on the OSHA 200 Log (Monthly and YTD).

Customers

1. Satisfaction of management and customers with the services provided.

2. Satisfaction of customers with quality and prices of parts purchased.

Leadership

1. Development of sound, timely, and coordinated parts marketing plans.

2. Effectiveness of internal communications.

3. Associate development; number of:

· Hours of training received;

· Certifications earned; and

· Awards (citations) received).

4. Turn over percentage of associates.

SUPERVISORY RESPONSIBILITIES

Manages five or more associates. Is responsible for the overall direction, coordination, and evaluation of these subordinates.
Responsibilities include interviewing, hiring, and training associates; planning, assigning, coordinating, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Responsibilities also include sponsoring, directing, coordinating, and supporting project and process improvement teams, and participating in and/or supporting project teams sponsored by other management team members.

COMPLIANCE

Carries out supervisory responsibilities in accordance with KW #1 policies, Lexus operating standards, and applicable federal and state laws.

QUALIFICATIONS

To perform this job successfully, an associate must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable an associate with disabilities to perform the essential responsibilities and handle the physical demands of this position within the working environment.

EDUCATION and/or EXPERIENCE

Bachelor’s degree from a four-year college or university; or five to eight years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common automotive and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Has a valid driver’s license. Is legally able to work in the United States.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The associate is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The associate must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential responsibilities of this job. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment varies from moderate to loud.