Call Center Customer Care Representative


Lexus of Las Vegas
Las Vegas, Nevada
Posted On: September 27, 2018
Last Day to Apply: October 13, 2018

Call Center Customer Care Representative

Job Purpose: Primary responsibility to ensure incoming customer scheduling and follow up calls are handled effectively and in a timely manner.

Job Duties:

  • Greet customers promptly and courteously on the phone, while listening to their maintenance needs.
  • Conduct all customer care scheduling needs and ensure accuracy of information by referring to service history.
  • Perform customer follow up calls to confirm scheduled repair appointments.
  • Maintaining high standards through the handling of customer complaints.

Skills/Qualifications:

  • Strong customer service experience.
  • Basic knowledge of automobiles.
  • Effective analytical, communication, and people skills.
  • Good reading, computer, typing, and organizational skills.
  • Positive, friendly demeanor and customer service mentality.
  • Ability to multi-task and apply new information to daily tasks.

Job Requirements:

  • High school diploma or general education degree (GED); one to two years of business experience; or equivalent combination of education and experience.
  • All applicants must be able to pass pre-employment testing to include background check, drug screen, and valid driver license.

Benefits:

Full-time position, pay is $13/hour & hours are 9am-6pm Monday-Friday with Thursdays off and Saturdays 8am-4pm

Benefits include medical, dental and vision insurance, 401K retirement savings plan, vacation, holiday and sick leave and company paid training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

 

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