Toyota of Greensburg - Automotive Service Advisor (Experienced)
Posted On: November 14, 2019
Automotive Service Advisor (Experienced) - Toyota of Greensburg
Job Purpose: Primary responsibility to make sure customers receive consistent, timely and accurate service.
- Greet customers when they arrive and receive the vehicle information. After the appointment the service advisor must schedule the next service appointment.
- Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired.
- Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
- Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer.
- Maintaining high standards through the handling of customer complaints.
- Ensure maintenance of all files required to meet and/or exceed government and factory requirements.
- Ability to identify the problem quickly.
- Good knowledge of automobiles.
- Effective analytical and communication skills.
- Effective people skills.
- Good reading, computer, and mathematics skills.
- Leadership quality.
- Ability to learn new technology and repair and service procedures and specifications.
- Should be able to operate electronic diagnostic equipment.
- High school diploma or general education degree (GED); one to two years of business experience; or equivalent combination of education and experience.
- Technical experience preferred.
- Superior customer interaction skills.
- Good computer skills.
- Aptitude learning and delivering technical information.
- Positive, friendly attitude, along with a customer service mentality.
- Enjoy working in a fast paced environment.
- Ability to multi-task and apply constant new information to daily tasks.
- Adhere to compliance standards.
- All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.
Benefits include medical, dental and vision insurance, 401K retirement savings plan, vacation, holiday and sick leave and company paid training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.