Customer Care Call Center Representative


Lexus of Henderson
Henderson, Nevada

Customer Care Call Center Representatives – Lexus & Subaru Dealerships

We offer great pay and excellent benefits for experienced call center employees! If you are organized, computer savvy, and a natural communicator, our dealership needs you. When you join our dealership family, you’ll be asked to coordinate customer communications (email, chat, and telephone) in a manner that aligns with our dealership and Lexus’ highest standards. We only hire the best. If that’s you, then let’s get the conversation started today!

Our Company Purpose Statement

We are passionately committed to developing lifelong relationships and delivering the ultimate ownership experience through integrity and innovation.

Job Responsibilities

  • Answer all incoming calls, emails, and chats in a timely manner
  • Ensure accuracy of all customer and vehicle information in Dealer Management System
  • Schedule service appointments and make follow up/reminder calls
  • Facilitate effective communications with Service Consultants and ensure customer concern resolution

Skills/Qualifications

  • The ability to manage high call volumes, internet chats and emails simultaneously
  • Overall knowledge of automotive operations preferred
  • Strong organizational, typing, and computer skills needed
  • Customer service deescalation skills and experience
  • Ability to apply information from multiple sources for effective customer communications

Requirements

  • Associate's degree from a two-year college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
  • Sales ability and basic automotive knowledge
  • Is legally able to work in the United States
  • Must have a driver’s license and maintain insurability
  • Pre-employment drug screen

Benefits

  • PPO Medical coverage with available wellness and tobacco-free discounts
  • Vision and Dental Insurance, Flex spending accounts, and other annual offerings
  • 401K saving plan with 4% match effective immediately
  • Generous Paid Time Off schedule
  • Holiday, Bereavement, Jury Duty, Covid leave contribution, and Training Pay available
  • Company-paid Life, AD&D, Long-term Disability, and Business Travel Accident Insurance
  • Direct Deposit
  • Employee Assistance Program
  • Career growth opportunities based on performance

Compensation & Hours

Compensation is $20/hour

Two Lexus of Henderson positions - Mon-Sat w/day off during week & Sun off, 7am-4am & 9am-6pm  

Job Type: Full Time

Work Remotely: No

About our Dealership

Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

We look for strong candidates who embrace hospitality and integrity to support our valued customers.  We are committed to an environment of trust, teamwork, challenge and development. We deliver excellence while constantly seeking ways to improve our knowledge, skills, and the way we perform our jobs both individually and collectively. We are dedicated to achieving excellence thorough the loyal efforts of talented and enthusiastic associates. We embrace change as an opportunity to fulfill our potential. We lead through competence, innovation, teamwork and an eagerness to excel. We provide a work environment that challenges each of us to excel in all we do. Yet we embrace the necessity for also achieving a high level of happiness and fun in all that we do. We are proud to be part of this organization.

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