VEHICLE DELIVERY SPECIALIST - METRO LEXUS


Metro Lexus
Cleveland, Ohio

A Vehicle Delivery Specialist is our client’s contact regarding questions about technology in their vehicle. A Vehicle Delivery Specialist trains to become a subject matter expert on Lexus technology and afterwards provides a complete explanation of vehicle features, warranty and maintenance schedule to clients. A Vehicle Delivery Specialist also answers phone calls and assists guests in the Service Dept. with their return questions.  A Vehicle Delivery Specialist must maintain customer satisfaction scores at or above Lexus standards. We are looking for someone who is outgoing, articulate, familiar with technology, has patience to teach, a high energy level and outstanding customer follow-up skills. We offer an excellent hourly rate, monthly bonus, benefits, 401(k), vacation pay and much more. Qualified candidates must have a high school diploma or GED, be able to pass a background check, hair follicle drug screen, have a valid driver's license, clean driving record and be able to work in an all-weather environment. 

JOB SUMMARY 

A Lexus Delivery Specialist under the guidance of the Sales Managers will assist customers in resolving concerns with vehicle technology features for all Lexus vehicles. 

ESSENTIAL JOB RESPONSIBILITIES

Listing of essential job responsibilities:

  1. Present Lexus products in an effective manner that ensures customer understanding

  2. Maintain a high degree of product and technical knowledge. Conduct continuous research and maintain a collection of Lexus product and technical information.

  3. Resolve customer inquiries for vehicle technology issues.

  4. Troubleshoot Vehicle Technology features.

  5. Master product knowledge on all vehicles.

  6. Develop and practice presentations for all Lexus vehicles and their features.

  7. Maintain and utilize a collection of technology information and resources to assist in explanations.

  8. Assist customers in the delivery of their vehicles and personalize those deliveries to their needs.

  9. Demonstrate vehicles features, technical and dynamic systems, and controls.

  10. Introduce and explain quick guides and online resources for more in-depth information.

  11. Create a smooth transition from the LDS (within 30 days of purchase) to the LTS (after 30 days) for future needed information.

  12. Maintain a log of all customer deliveries.

  13. Follow up on delivered vehicles within a specified amount of time to ensure customer satisfaction and understanding of featured technology

  14. Assist in the design of the training curriculum

  15. Train Sales Staff and other dealership personnel on new technology

  16. Pro-actively engage with customers who visit the dealership to answer questions and respond to concerns.

  17. Pro-actively collaborate with the Sales department to assist customers with their technology concerns by appointment.

  18. Oversee deliveries for the sales team ensuring proper information is explained.

  19. Any other related responsibilities as assigned by manager.

Benefits

Benefits inlcude medical, dental and vision insurance, 401k retirement savings plan, vacation, holiday and sick leave and company paid training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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