Service Consultant

Lexus of Henderson
Henderson, Nevada

Posted On: November 11, 2021

Service Consultant -  Lexus of Henderson

Our Service Consultants are the face of our Lexus service department! This position requires a balance of providing amazing customer service, understanding vehicle repair needs, and offering services all while helping guests feel confident their vehicles are in good hands. As a liaison between technicians, you'll be ensuring guests are up to date on status, anticipated repair duration, quotes, making repair recommendations and communicating timely. 

A typical day, duties will include: 

  • Upselling additional services using low pressure, high integrity methods
  • Providing accurate repair/maintenance estimates
  • Adhering to policies on vehicle care and operation
  • Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
  • Reviewing and explaining repairs and associated costs with customers
  • Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
  • Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards 

The Rewards:

  • A competitive commission pay plan
  • A great working environment where you’ll be supported by a team of professionals
  • Medical, Dental, & Vision Insurance available & a strong 401K Retirement Savings Plan with match

The Requirements: 

  • Outstanding customer service & follow up skills
  • Sales ability & basic automotive knowledge
  • Strong computer & typing skills
  • Previous experience in a similar role

About our Dealership

We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the Company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results. We are an equal opportunity employer as no person will be discriminated against on any basis prohibited by law, including, but not limited to, race, color, sex, religion, encestry, national origin, citizenship, age, marital status, veteran or active military status, pregnancy, genetic information, physical or mental disability, sexual orientation, gender identity/expression, or any other bases/characteristics protected under state, local, or municipal law. 

If you’re looking for a rewarding career using your outstanding customer service skills, apply today.


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