Assistant Service Manager - Toyota of Greensburg (Full Time)


Toyota of Greensburg
Greensburg, Pennsylvania

Posted On: November 14, 2019

Assistant Service Manager  - Toyota of Greensburg  (Full Time)

Toyota of Greensburg is looking for an Assistant Service Manager to assist the Service Manager with leading our Service Advisors and Reconditioning Department.  We provide a highly competitive compensation plan based on experience, along with the security of being a part of an established team with supportive management and a dynamite brand.

Job Duties:

  • Lead, motivate, reward, and develop service department team members. 
  • Work closely with management and other departments to ensure harmonious and productive operations and maximize the success of Toyota of Greensburg.
  • Assist with managing a profitable, safe, and efficient state-of-the-art service department.  
  • Assist with developing plans to increase revenue, track labor costs, minimize overtime and ensure associates work productively.
  • Greet customers when they arrive and receive the vehicle information. After the appointment the next service appointment should be scheduled.
  • Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired.
  • Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
  • Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer.
  • Maintaining high standards through the handling of customer complaints.
  • Ensure maintenance of all files required to meet and/or exceed government and factory requirements.
  • Provide exceptional service to customers. Ensure associates solve customer problems. Personally handle major problems. Track customer satisfaction.
  • Support team member training and recognition.
  • Assist with developing and maintaining comeback and repeat repair processes.

Job Requirements:

  • Bachelor’s degree from a four-year college or university; or 5 to 8 years related experience and/or training; or equivalent combination of education and experience.
  • Superior customer interaction skills.
  • Good computer skills.
  • Positive, friendly attitude, along with a customer service mentality.
  • Enjoy working in a fast paced environment.
  • Ability to multi-task and apply constant new information to daily tasks.
  • Adhere to compliance standards.
  • All applicants must be able to pass pre-employment testing to include background checks, drug test, and valid driver license.

Benefits:

Benefits include medical, dental and vision insurance, 401K retirement savings plan, vacation, holiday and sick leave and company paid training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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