Customer Care Call Center Representative


Lexus of Las Vegas
Las Vegas, Nevada

Customer Care Call Center Representatives – Lexus Dealerships

We offer great pay and excellent benefits for experienced call center employees! If you are organized, computer savvy, and a natural communicator, our dealership needs you. When you join our dealership family, you’ll be asked to coordinate customer communications (email, chat, and telephone) in a manner that aligns with our dealership and Lexus’ highest standards. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

  • Answer all incoming calls, emails, and chats in a timely manner
  • Ensure accuracy of all customer and vehicle information in Dealer Management System
  • Schedule service appointments and make follow up/reminder calls
  • Facilitate effective communications with Service Consultants and ensure customer concern resolution

Skills/Qualifications

  • The ability to manage high call volumes, internet chats and emails simultaneously
  • Overall knowledge of automotive operations preferred
  • Strong organizational, typing, and computer skills needed
  • Customer service deescalation skills and experience
  • Ability to apply information from multiple sources for effective customer communications

Job Requirements

  • High school diploma/GED or equivalent experience
  • Intermediate computer and typing skills

Compensation & Hours

Compensation is $16/hour

Lexus of Las Vegas position - Mon-Sat w/Thurs & Sun off, 8am-5pm  

Benefits

Benefits include medical, vision and dental insurance options and immediate 401K savings plan with match.  Paid time off and holiday pay.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About our Dealership

We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results. We are an equal opportunity employer.

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