Diagnostic Specialist Automotive Technician


Metro Lexus
Cleveland, Ohio

Posted On: November 23, 2021

Diagnostic Specialist Automotive Technician (Full Time) - Metro Lexus

METRO LEXUS is looking for a Diagnostic Specialist/Technician.  Competitive Pay. State of the art equipment. Great position with opportunity for advancement. Previous diagnostic/technician experience required. 

JOB DUTIES:

  • Provide monthly Technical Conference calls from TMS to all the dealer technicians.
  • Provide Dealer Product Reports to TMC / TMS concerning product quality issues and customer concerns with Lexus vehicles.
  • Advise technicians on new Technical Service Information Bulletins and Special Service Campaigns when they arise.
  • Aid technicians in diagnosis including training and coaching.
  • Involvement with technician and ASM on “Could not Duplicate”, “Fixed Right the First Time” and “Test Drive”.
  • Provide frequent assistance to the ASM with customer concerns.
  • Assist Parts Department with outside repair facility questions. 
  • Assist the Client Care Center with customer concerns that are being addressed over the phone.
  • Update vehicle service charts that are used by service department team members.
  • Ensure tools are available and in proper working order including maintaining an inventory of tools not normally supplied by the Service Department.
  • With input from other technicians, determine need for additional tools.
  • Work safely; comply with all safety rules.  Maintain a clean, neat, and safe work area. Use shop equipment and tools safely.  Wear required protective equipment: clothing, footwear, safety glasses, etc.
  • Dispose of all wastes properly —particularly any special or hazardous wastes.
  • Report all accidents. Further, report any situation or condition that could jeopardize the safety, welfare, or integrity of Lexus, associates, or customers.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); one to two years of business experience; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Has valid driver’s license.   Is legally able to work in the United States.

BENEFITS:

Benefits include medical, dental and vision insurance, 401K retirement savings plan with company contribution, a progressive PTO plan, paid holidays and company paid training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

All applicants must be able to pass pre-employment testing to include background checks, drug test, and valid driver’s license.

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