Metro Lexus Auto Spa - Customer Service Representatives (Part Time & Full Time)

Customer Service Representative – Metro Lexus Auto Spa

📍 Location: Cleveland, OH
📄 Job Type: Full-time, Part-time, Commission
💰 Starting Pay: $16.00/hour

Join Our Elite Team at Metro Lexus Auto Spa!

Are you passionate about your career and want to work for one of the leaders in the automotive industry?  If so, we have an excellent opportunity for you as a Customer Service Representative at our Metro Lexus Dealership Express Auto Spa located in Cleveland, Ohio.  Metro Lexus was recognized as an Elite of Lexus Dealership in 2024.  This is our 8th Year in a Row!  We sell vehicles people love and offer service people can trust.  Our Team is a group of hard working professionals who are passionate about our vehicles and being Number 1 in customer service.  We offer an excellent benefit package as well as a friendly and fun atmosphere!  

The Customer Service Representative is responsible for assisting in daily operations.

At Metro Lexus, we are committed to excellence and innovation.  As part of our Auto Spa team, you’ll work with high-end vehicles in a cutting-edge tunnel wash system, ensuring every car leaves with a spotless, showroom-ready finish.

What It’s Like to Work at Metro Lexus Auto Spa

🚗 State-of-the-Art Tunnel Wash System
Our advanced tunnel wash system automates much of the cleaning process, allowing for efficient, high-quality service. Your role is to assist customers, guide vehicles onto the conveyor, and ensure a smooth, premium experience.

💦 A Hands-On, Active Work Environment
This is a fast-moving, physical job that keeps you engaged throughout the day. You’ll be on your feet, working outdoors in all weather conditions, guiding cars into the wash tunnel, maintaining the site, and interacting with customers.

🏆 Work with Luxury Vehicles
You’ll have the opportunity to work with the Lexus brand. Our customers trust us with their vehicles, and we take that responsibility seriously by delivering exceptional service every time.

Job Responsibilities:

• Welcome customers and guide them through service options, ensuring they choose the best package for their needs.
• Educate customers about our exclusive Fast Pass program and membership perks.
• Direct vehicles onto the conveyor system with precision, ensuring safety and efficiency.
• Perform quick pre-wash inspections to ensure vehicles are ready for the tunnel wash.
• Monitor and maintain wash equipment to ensure smooth operation.
• Keep the Auto Spa clean and organized, including vacuum stations, trash bins, and work areas.
• Assist customers with questions and concerns, delivering top-tier service at all times.
• Report any maintenance or safety issues to management for prompt resolution.
• Work as part of a team to maintain efficiency and deliver an outstanding car wash experience.

What We’re Looking For:

✔ Friendly & Outgoing Personality – You’ll be interacting with customers all day, so a positive attitude is key!
✔ Comfortable Working Outdoors – Rain, shine, or snow, our Auto Spa operates year-round.
✔ Physically Active & Energetic – You’ll be moving around, guiding vehicles, and working hands-on with equipment.
✔ Team-Oriented & Reliable – We thrive on teamwork, communication, and efficiency.
✔ Flexible Schedule – Ability to work weekends and peak hours as needed.

Benefits & Perks

✅ Full-Time Team Members:

• Competitive Hourly Pay & Commission Opportunities
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Progressive Paid Time Off (PTO) Plan & Holiday Pay
• Company-Paid Training & Career Growth Opportunities

✅ Part-Time Team Members:

• 401(k) Retirement Plan with Company Match
• Company-Paid Training & Skill Development

Why Join Metro Lexus Auto Spa?

⭐ Work with a Top-Ranked Dealership – Metro Lexus is known for excellence in customer service and innovation in the automotive industry.
📈 Career Growth & Development – We provide paid training and advancement opportunities, allowing you to build a long-term career.
💨 Fast-Paced & Rewarding Work Environment – If you love working with cars, enjoy a dynamic setting, and thrive in a team-oriented atmosphere, this is the job for you!

Requirements:

✔ Must pass a background check & drug test.
✔ Valid driver’s license required.
✔ Must be at least 18 years old.

🚘 Ready to jumpstart your career in the automotive industry? Apply today and become part of the Metro Lexus Auto Spa family!